ABOUT ETECH Etech delivers subsequent generation BPO methods. A global minority owned business, Etech has created and trademarked how to turn your information into strategic insights.
e., "initial call resolution"), and prevent upcoming problems Every time feasible by educating our customers and examining their accounts. you may oversee all issues to resolution, regardless if delegated to other groups.
you may Enjoy a role in retention when you talk collaboratively with revenue to handle any shopper difficulties.
further assignments, assignments or tasks could be assigned so as to guide the Office/organization satisfy their aims and offering the last word provider to our customers.
Communicate with current and present prospects working with Web and different computer software to offer details and solution questions concerning present promotions and presents.
Fostering Teamwork: for a staff member, the flexibility and want to operate cooperatively with Other folks over a team; for a workforce chief, the power to exhibit interest, ability, and achievements in acquiring groups to master to operate collectively.
acquire obligation and initiative to create core abilities and competencies by getting involved with each and every aspect of non-public progress.
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evaluate teaching program performance, regulate coaching budgets, and stay current on education tendencies to make sure the Business’s training initiatives are aligned with business targets and worker improvement requirements.
at the side of Sr. Trainer and Assistant coaching leader, issues written and oral warnings and or reprimands to brokers for offenses as outlined in the employee handbook.
means to answer typical inquiries or complaints from customers, regulatory agencies, or associates with the company Local community. Ability to properly current information and facts to top rated management, general public teams, and/or boards of directors
working experience Functioning as Portion of a collaborative crew - we operate with each other to make certain shoppers have an exceptional buyer encounter each and every time they position an get
a specialist demeanor with the chance to acquire possession of each chat, call or email and come across an answer For each customer.